Return & Refund Policy

1. Scope of This Policy

This Return & Refund Policy applies to fees paid for our landscaping and composting consultation services provided by Exclusivecustom. Because we offer professional services rather than physical products, our policy focuses on cancellations, rescheduling, and refunds for scheduled consultations.

2. Consultation Bookings

When you schedule a consultation with us, we reserve a specific time slot and prepare in advance for your project. To help us manage our schedule fairly, we ask that you review the cancellation and rescheduling terms below before confirming your appointment.

3. Cancellations by Client

If you need to cancel a scheduled consultation, please notify us as early as possible using the contact details provided on our website.

• More than 24 hours before the appointment: Fees paid for the consultation may be refunded in full or applied as credit toward a future appointment, at your choice.
• Within 24 hours of the appointment: We may retain part or all of the consultation fee to cover the reserved time and preparation, except where local consumer protection laws require otherwise.
• No-show (failure to attend): If you do not attend a scheduled consultation and do not contact us in advance, the consultation fee may be non-refundable.

4. Rescheduling

We understand that plans can change. If you wish to reschedule your consultation:

• Requests made more than 24 hours before the scheduled time can typically be accommodated without additional charge, subject to availability.
• For changes requested within 24 hours of the scheduled time, we will do our best to accommodate your request, but rescheduling may be treated similarly to a late cancellation depending on the circumstances.

5. Cancellations by Us

In rare cases, we may need to cancel or reschedule a consultation due to unforeseen circumstances (for example, illness, weather conditions affecting on-site visits, or other events beyond our control). If we cancel a consultation:

• We will notify you as soon as reasonably possible.
• We will offer you the choice of rescheduling at a mutually convenient time or receiving a refund of any fees paid for the affected appointment.

6. Refund Processing

Approved refunds will be processed using the original method of payment whenever possible. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

7. Quality of Services

We aim to provide clear, practical, and professional consultation services. If you have concerns about the quality of a consultation you have received, please contact us promptly so we can review your feedback and work with you to find an appropriate solution.

Because every property and project is unique, results may vary based on factors outside our control. Our recommendations are advisory in nature and do not constitute a guarantee of specific outcomes.

8. Local Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable consumer protection laws. If local law provides you with additional rights or mandatory protections, those rights will apply in addition to this policy.

9. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund related to a consultation, please contact us using the details below and include your name, contact information, appointment date and time, and a brief explanation of your request.

10. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a specific booking, please contact us at:

Exclusivecustom
1053 E Whitaker Mill Rd, Suite 115
Raleigh, NC 27604, United States
Phone: +1 (301) 897-2715
Email: help@exclusivecustom.world